Last Updated: September 25, 2026
Overview
Welcome to Casariva. The terms "we", "us", and "our" refer to Casariva. We operate this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services").
Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use our Services.
Please read these Terms of Service carefully, as they include important information about your legal rights, warranty disclaimers, and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use our Services.
Section 1 - Access and Account
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, territory, or country of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing products or services we offer, you may be asked to provide certain information, such as your email address, billing information, payment information, and shipping information.
You represent and warrant that all information you provide to us is accurate, current, and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.
Section 2 - Our Products
We make every effort to provide accurate representations of our products in our online store. However, colours, appearance, sizing, and other product details may vary depending on your device, screen settings, lighting, and configuration.
We do not guarantee that the appearance of products purchased by you will be exactly the same as displayed on our website.
Product descriptions, pricing, availability, and other product information may be updated or changed at any time without notice.
We reserve the right to discontinue any product at any time and may limit the quantities of products offered to any person, geographic region, or jurisdiction where permitted by applicable law.
Section 3 - Orders
When you place an order, you are making an offer to purchase the products in your order. Casariva reserves the right to accept or decline your order where permitted by applicable law.
Your order is not accepted until Casariva confirms acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after an order has been accepted or processed.
If we do not accept, change, or cancel an order, we will make reasonable efforts to notify you using the email address, billing address, or phone number provided when the order was placed.
Your purchases are subject to our Return & Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export, unless otherwise agreed by us.
Section 4 - Prices and Billing
Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect when the order is placed and will be shown in your order confirmation.
Unless otherwise stated, displayed prices do not include shipping, handling, customs, or import charges. Applicable taxes, including GST, will be displayed at checkout where required.
Prices offered through our online store may differ from prices offered through other stores or third-party platforms.
We may offer promotions from time to time that are subject to separate terms and conditions. If there is a conflict between the terms of a promotion and these Terms of Service, the promotion terms will apply to the extent of the conflict.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.
You agree to promptly update your account information, including your email address and payment details, so that we can complete your transactions and contact you when necessary.
You represent and warrant that the payment information you provide is true, correct, and complete, that you are authorised to use the payment method provided, and that you will pay all applicable charges, including shipping and taxes.
Section 5 - Shipping and Delivery
We aim to process and dispatch orders as efficiently as possible. Shipping and delivery times displayed on our website are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs processing, public holidays, weather conditions, or events outside our reasonable control.
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and transportation procedures.
Nothing in this section excludes or limits any rights or remedies you may have under applicable consumer protection laws, including the Australian Consumer Law.
For more information about shipping methods, delivery estimates, and shipping charges, please refer to our Shipping Policy.
Section 6 - Intellectual Property
Our Services, including trademarks, brand names, text, images, graphics, product reviews, videos, audio, and the design, selection, and arrangement of our content, are owned by Casariva, its affiliates, or licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial purposes only. You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit material from the Services without our prior written consent, except as permitted by applicable law.
Nothing in these Terms grants you a licence or other rights under any patent, trademark, copyright, or other intellectual property belonging to Casariva, Shopify, or any third party, except where expressly stated.
Casariva's names, logos, product names, service names, designs, and slogans are trademarks of Casariva or its affiliates or licensors. You must not use these trademarks without prior written permission.
Shopify's name, logo, product names, service names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans appearing on the Services are the trademarks of their respective owners.
Section 7 - Optional Tools
We may provide access to third-party tools as part of our Services. We do not monitor, control, or influence these third-party tools.
You acknowledge that such tools are provided on an "as is" and "as available" basis, without warranties, representations, or conditions of any kind, except where required by applicable law.
Your use of optional third-party tools is at your own discretion. You should review and understand the terms provided by the relevant third-party provider before using such tools.
We may introduce new features, tools, or resources through the Services in the future. These features will also be subject to these Terms of Service.
Section 8 - Third-Party Links
Our Services may contain links, materials, or functionality provided by third parties.
We are not responsible for examining or evaluating the content, accuracy, or practices of third-party websites or services. If you choose to access third-party websites, you do so at your own risk.
We are not liable for harm or damages related to your access to third-party websites or your purchase or use of third-party products, services, resources, or content, except where liability cannot be excluded under applicable law.
Please review the policies and practices of third parties before engaging in any transaction with them.
Section 9 - Relationship with Shopify
Casariva is powered by Shopify, which provides the technology and platform that enables our online store to operate.
Any sales and purchases made through our store are transactions between you and Casariva.
By using our Services, you acknowledge that Shopify is not responsible for the sales relationship between you and Casariva, to the extent permitted by applicable law.
Section 10 - Privacy Policy
Personal information collected through our Services is handled in accordance with our Privacy Policy.
Certain personal information may also be subject to Shopify's Privacy Policy. You can review Shopify's Privacy Policy on the Shopify website.
Because our Services are hosted by Shopify, Shopify may collect and process information about your access to and use of our Services in accordance with its policies.
Information submitted through our Services may be transmitted to and shared with Shopify and other service providers where necessary to provide our Services.
Section 11 - Feedback
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content ("Feedback"), you grant Casariva a worldwide, royalty-free licence to use, reproduce, modify, publish, distribute, and display that Feedback for purposes related to operating, providing, evaluating, enhancing, improving, and promoting our Services, subject to applicable law.
You represent and warrant that you own or have all necessary rights to the Feedback you submit and that your Feedback complies with these Terms.
We are under no obligation to maintain Feedback in confidence, provide compensation, or respond to Feedback, except where required by applicable law or a separate agreement.
We may monitor, edit, or remove Feedback that we reasonably determine to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates intellectual property rights or these Terms.
You agree that your Feedback will not violate the rights of any third party, including copyright, trademark, privacy, or other proprietary rights.
You further agree that your Feedback will not contain unlawful, abusive, or obscene material, computer viruses, or other malware.
You may not use a false email address, impersonate another person, or otherwise mislead us or third parties about the origin of your Feedback.
You are solely responsible for the Feedback you submit and its accuracy, subject to any rights you may have under applicable law.
Section 12 - Errors, Inaccuracies, and Omissions
Information on or in our Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability.
We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders if information is inaccurate, to the extent permitted by applicable law.
If we make a material change to an order or cancel an order, we will make reasonable efforts to notify you using the contact information provided at checkout and provide any refund required by law.
Section 13 - Prohibited Uses
You may access and use our Services for lawful purposes only. You may not access or use our Services:
- For any unlawful, fraudulent, or malicious purpose.
- To violate applicable laws or regulations.
- To infringe or violate our intellectual property rights or the rights of others.
- To harass, abuse, insult, harm, defame, intimidate, or discriminate against any person.
- To transmit false or misleading information.
- To upload or transmit material that violates these Terms.
- To send unsolicited advertising or promotional material, including spam.
- To impersonate another person or entity.
- To interfere with another person's use or enjoyment of the Services.
In addition, you agree not to:
- Upload or transmit viruses or malicious code.
- Reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services without permission.
- Collect or track personal information of others without proper authorisation.
- Spam, phish, or engage in deceptive activities.
- Use robots, spiders, scraping tools, or automated processes in violation of these Terms or applicable law.
- Interfere with or circumvent security or authorisation features.
We reserve the right to suspend, disable, or terminate your account where we reasonably determine that you have violated these Terms, subject to applicable law.
Section 14 - Agents
This section applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with our Services.
An "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or entity and that can operate using a person's device without direct supervision.
No Agent may access, use, or interact with our Services unless it identifies itself and operates in accordance with the requirements of this section.
Agents accessing our Services must:
- Identify themselves as an Agent in their HTTP or HTTPS requests.
- Disclose the Agent's name in the user agent string.
- Not conceal or misrepresent automated access.
- Not mimic human behaviour to conceal automated activity.
- Respond truthfully when asked whether interactions are automated.
- Not circumvent measures designed to control automated access.
Section 15 - Termination
We may suspend or terminate your access to the Services, or any part of them, where permitted by applicable law.
You remain responsible for any amounts due up to and including the date of termination.
Provisions relating to Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination will continue to apply to the extent permitted by law.
Section 16 - Disclaimer of Warranties
Information presented through the Services is provided for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is at your own risk.
Except as expressly stated by Casariva or required by applicable law, the Services and products offered through the Services are provided on an "as is" and "as available" basis.
To the fullest extent permitted by applicable law, we disclaim implied warranties and conditions relating to the Services, including merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee or right that cannot legally be excluded, restricted, or modified under applicable law, including the Australian Consumer Law.
Section 17 - Limitation of Liability
To the fullest extent permitted by applicable law, Casariva, its partners, directors, officers, employees, affiliates, agents, contractors, service providers, and licensors shall not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or products purchased through the Services.
This includes, to the extent permitted by law, loss of profits, revenue, savings, data, replacement costs, or similar damages, whether based on contract, tort, negligence, strict liability, or otherwise.
Nothing in this section excludes or limits liability that cannot legally be excluded or limited, including rights and remedies available to consumers under the Australian Consumer Law.
Section 18 - Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Casariva, Shopify, and their affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, losses, damages, and liabilities arising from your breach of these Terms, violation of applicable law or third-party rights, or misuse of the Services.
We will notify you of any indemnifiable claim where required. A failure to promptly notify you will not relieve you of your obligations except to the extent that you are materially prejudiced.
We may control the defence and settlement of an indemnified claim where appropriate and lawful. You agree to cooperate in the defence of such claims by providing relevant documents and information.
Section 19 - Severability
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and the unenforceable portion will be treated as severed from these Terms.
This will not affect the validity or enforceability of the remaining provisions.
Section 20 - Waiver; Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of that right or provision.
These Terms of Service and any policies or operating rules posted by us on this website constitute the entire agreement between you and Casariva regarding your use of the Services.
These Terms supersede prior or contemporaneous agreements, communications, and proposals relating to the Services, including prior versions of these Terms of Service.
Any ambiguities in the interpretation of these Terms will be interpreted in accordance with applicable law.
Section 21 - Assignment
You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent. Any unauthorised attempt to do so will be void to the extent permitted by applicable law.
We may transfer, assign, or delegate these Terms and our rights and obligations where permitted by applicable law.
Section 22 - Governing Law
These Terms of Service and any separate agreements under which we provide Services to you are governed by and construed in accordance with the laws of Queensland, Australia, and the applicable laws of Australia.
You and Casariva submit to the jurisdiction of the courts of Queensland and any courts competent to hear appeals from those courts, subject to any mandatory consumer protection laws that apply to you.
Nothing in this section limits any rights you may have under mandatory consumer protection laws in your place of residence.
Section 23 - Headings
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.
Section 24 - Changes to Terms of Service
You can review the most current version of our Terms of Service at any time on this page.
We reserve the right, at our discretion and subject to applicable law, to update, change, or replace any part of these Terms by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes. We will notify you of material changes where required by applicable law, and such changes will be effective on the date specified in the notice.
Your continued use of or access to our Services following the posting of changes constitutes acceptance of those changes to the extent permitted by law.
Section 25 - Contact Information
If you have any questions about these Terms of Service, please contact us using the details below.
Brand: Casariva
Phone: +61 7 3103 2034
Email: castariva@plussocial.com.au
Business Address:
3A/16 Landy Street
Northgate, Queensland 4007
Australia
Thank you for shopping with Casariva.