Last Updated: September 25, 2026
Welcome to Casariva. We are dedicated to making your celebrations memorable with our wide range of costumes and accessories. This Shipping Policy explains how we process, ship, and deliver your orders across Australia.
2. Shipping Methods, Rates & Delivery Times (Australia)
We offer the following shipping options for Australian orders:
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Standard Shipping: $5.90 for orders below $100 — Estimated delivery within 3–5 business days.
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Free Shipping: Available on orders of $100 or more — Estimated delivery within 3–5 business days.
3. International Shipping Methods, Rates & Delivery Times
We offer international shipping to the following destinations:
United States
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Standard Shipping: $5.90 for orders below $100 — Estimated delivery within 5–8 business days.
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Free Shipping: Available on orders of $100 or more — Estimated delivery within 5–8 business days.
New Zealand
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Standard Shipping: $5.90 for orders below $100 — Estimated delivery within 5–8 business days.
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Free Shipping: Available on orders of $100 or more — Estimated delivery within 5–8 business days.
Canada
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Standard Shipping: $5.90 for orders below $100 — Estimated delivery within 5–8 business days.
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Free Shipping: Available on orders of $100 or more — Estimated delivery within 5–8 business days.
European Union
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Standard Shipping: $5.90 for orders below $100 — Estimated delivery within 5–8 business days.
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Free Shipping: Available on orders of $100 or more — Estimated delivery within 5–8 business days.
All prices are listed in Australian dollars (AUD), including applicable GST.
Delivery timeframes are estimates and may vary depending on your location, courier availability, and other delivery circumstances.
3. Order Processing
We work to process and dispatch orders as quickly as possible so you can get ready for your next celebration.
Orders are processed during business days, excluding weekends and public holidays.
Please note that estimated delivery times begin once your order has been dispatched and do not include order processing time.
4. Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation email with tracking information, where available.
You can use the tracking details provided to follow your package and monitor its delivery progress.
If you have any questions about your shipment, please contact us at castariva@plussocial.com.au.
5. Shipping Delays
Although we aim to meet the estimated delivery timeframes, delays may occasionally occur due to courier disruptions, public holidays, severe weather, or other circumstances beyond our control.
We recommend placing costume and accessory orders well in advance of Halloween, Oktoberfest, or other special occasions to allow sufficient time for delivery.
6. Incorrect Shipping Information
Please ensure that your shipping address, contact details, and other delivery information are correct when placing your order.
If you notice an error, contact us as soon as possible at castariva@plussocial.com.au
We cannot guarantee changes to shipping details once an order has been processed or dispatched.
7. Lost, Damaged, or Missing Orders
If your order is lost, arrives damaged, or has not been delivered within the estimated timeframe, please contact our support team.
We will review the situation and work with you to resolve the issue in accordance with our policies and applicable Australian Consumer Law.
Nothing in this policy excludes or limits your rights under Australian Consumer Law.
8. Returns and Exchanges
Casariva offers a 30-day returns and exchanges policy, subject to the applicable return conditions.
For full details about eligibility, return procedures, and exchanges, please refer to our Returns & Exchanges Policy on our website.
9. Contact Us
If you have any questions about shipping, delivery, or your order, please contact us:
Brand: Casariva
Phone: +61 7 3103 2034
Email: castariva@plussocial.com.au
Business Address:
3A/16 Landy Street,
Northgate Queensland 4007, Australia
We appreciate your support and look forward to helping you get party-ready!
