Last Updated: September 30, 2026
Casariva operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services").
Casariva is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, purchase from, or otherwise interact with our Services or communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how your personal information may be collected, used, and disclosed as described in this Privacy Policy.
Personal Information We Collect
"Personal information" means information that identifies you or can reasonably be linked to you or another person. It does not include information that has been anonymised or de-identified so that it cannot reasonably identify you.
Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following types of personal information:
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Contact details: Your name, billing address, shipping address, email address, phone number, and other contact information.
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Payment information: Payment card details, financial account information, transaction details, payment method, and payment confirmation. Payment information may be processed by third-party payment providers.
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Account information: Username, password, preferences, settings, and other information associated with your account.
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Transaction information: Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your transaction history.
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Communications: Information you provide when contacting us, such as customer support enquiries or other messages.
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Device information: Information about your device, browser, network connection, IP address, and other technical identifiers.
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Usage information: Information about how and when you interact with, browse, and use our Services.
How We Collect Personal Information
We may collect personal information from the following sources:
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Directly from you: When you create an account, place an order, visit or use our Services, contact us, subscribe to communications, or otherwise provide information to us.
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Automatically: Through your device when you browse or use our Services, including through cookies and similar technologies.
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From service providers: When third-party providers collect or process information on our behalf to provide certain services and technologies.
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From partners and third parties: Where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:
Providing and Improving Our Services
We use personal information to process and fulfil orders, process payments, arrange shipping, manage returns and exchanges, maintain accounts, remember preferences, provide customer support, and improve your shopping experience.
We may also use information to recommend products and provide content that may be relevant to your interests.
Marketing and Advertising
Where permitted by applicable law and based on your preferences, we may use your personal information to send marketing and promotional communications by email, text message, or other channels.
We may also use information to provide relevant advertising on our Services or other websites, including advertising based on products you have viewed, purchased, or added to your cart.
Security and Fraud Prevention
We may use personal information to authenticate accounts, protect our Services, process secure transactions, detect and prevent fraud, and investigate potentially unlawful or malicious activity.
If you create an account, you are responsible for keeping your account credentials secure. Please do not share your username, password, or other account access information with others.
Communicating With You
We use personal information to respond to enquiries, provide customer support, communicate about your orders, and maintain our relationship with you.
Legal and Compliance Purposes
We may use personal information to comply with applicable laws, respond to valid legal requests, enforce our Terms of Service and other policies, investigate potential violations, and protect our legal rights.
How We Share Personal Information
We may disclose personal information to third parties where necessary to operate our business, provide our Services, or comply with applicable law. This may include:
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Shopify and service providers: Providers that support payment processing, technology, IT services, analytics, customer support, cloud storage, fulfilment, shipping, and other business operations.
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Marketing and advertising partners: Where permitted by applicable law, we may share information with partners that help us provide advertising and marketing services.
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Third parties at your direction: When you request or consent to the disclosure, such as when arranging delivery or using certain social media features.
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Affiliates: With companies within our corporate group, where applicable.
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Business and legal purposes: In connection with a merger, acquisition, restructuring, bankruptcy, legal process, regulatory requirements, or to protect our rights, users, and Services.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, understand how visitors use our Services, improve performance, and support advertising and marketing activities.
You may be able to manage or disable certain cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
Relationship With Shopify
Our Services are hosted by Shopify. Shopify collects and processes certain personal information about your access to and use of our Services to provide and improve its platform and related services.
Information you submit through our Services may be transmitted to and shared with Shopify and other service providers, including providers that may be located outside your country of residence.
Shopify may also process information relating to your interactions with our store and other Shopify-powered stores to provide certain enhanced features and services.
To learn more about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy .
Depending on where you live, you may also be able to exercise certain rights through the Shopify Privacy Portal .
Third-Party Websites and Links
Our Services may contain links to websites or online platforms operated by third parties.
If you follow a link to a website that is not operated or controlled by Casariva, we recommend reviewing that website's privacy and security policies before providing any personal information.
We are not responsible for the privacy, security, content, or practices of third-party websites, except where required by applicable law.
Children's Privacy
Our Services are not intended to be used by children, and we do not knowingly collect personal information from children where prohibited by applicable law.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the details below.
Security and Retention
We take reasonable steps to protect personal information. However, no security system is completely secure, and we cannot guarantee absolute security.
Information transmitted over the internet may not be completely secure while in transit. Please use appropriate care when communicating sensitive information online.
We retain personal information for as long as reasonably necessary for purposes such as providing our Services, maintaining accounts, processing transactions, complying with legal obligations, resolving disputes, and enforcing applicable agreements and policies.
Your Privacy Rights and Choices
Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information, including:
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Access: You may have the right to request access to personal information we hold about you.
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Deletion: You may have the right to request deletion of personal information we maintain about you.
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Correction: You may have the right to request that inaccurate personal information be corrected.
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Portability: You may have the right to receive a copy of certain personal information and request that it be transferred to another provider, where applicable.
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Marketing preferences: You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing communications.
Even if you opt out of promotional communications, we may still send non-promotional communications relating to your orders, account, or other necessary transactions.
To exercise an applicable privacy right, please contact us using the details below.
We may need to verify your identity before processing certain requests, as permitted or required by applicable law.
We will not discriminate against you for exercising privacy rights available to you under applicable law.
Complaints
If you have a concern or complaint about how we handle your personal information, please contact us using the details below.
We will review and respond to your complaint within a reasonable period and in accordance with applicable law.
Depending on where you live, you may also have the right to lodge a complaint with the relevant privacy or data protection authority.
International Transfers
Your personal information may be transferred to, stored, or processed in countries outside the country where you live.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information, including recognised contractual or other lawful transfer mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements, or regulatory obligations.
When we make changes, we will post the updated Privacy Policy on this website and update the "Last Updated" date above. Where required by law, we will also provide additional notice of material changes.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us using the information below.
Brand: Casariva
Phone: +61 7 3103 2034
Email: castariva@plussocial.com.au
Business Address:
3A/16 Landy Street
Northgate, Queensland 4007
Australia
